Privacy Policy

Effective Date: May 10, 2025

At Handsfree.lk, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy outlines how we collect, use, store, and disclose your data when you visit or make a purchase from our website, in compliance with local laws and global best practices, including standards expected by PayHere, our secure payment partner.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect personal and technical information necessary to provide a secure, personalized shopping experience.

a. Personal Information (provided by you):

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Addresses

  • Payment Information (via PayHere – we do not store card details)

  • Order details and purchase history

  • Customer service inquiries

b. Technical Information (collected automatically):

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited, time spent on site

  • Referrer URLs

  • Session behavior (via cookies)

c. Third-Party Data:

We may collect information from third parties such as:

  • Payment processors (PayHere): for payment confirmation

  • Delivery partners: for shipping and logistics status

  • Marketing services: for behavior-based personalization

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver orders

  • To confirm payments securely via PayHere

  • To contact you about your purchase or respond to inquiries

  • To send promotional offers, updates, or newsletters (only if opted in)

  • To improve website functionality and performance

  • To detect and prevent fraud, cyber-attacks, or misuse

  • To comply with legal obligations and dispute resolution

3. Payment and Data Security

All online payments made through Handsfree.lk are securely processed by PayHere (www.payhere.lk), a trusted PCI-DSS-compliant Sri Lankan payment gateway.

  • We do not store any credit/debit card numbers or sensitive payment credentials on our servers.

  • PayHere securely encrypts your payment data during transmission to prevent unauthorized access.

  • We implement SSL encryption, firewall protection, and strict access control to safeguard all collected information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Session management

  • Cart and checkout functionality

  • Analytics and performance monitoring

  • Marketing and re-targeting (if consented)

You can manage cookie settings through your browser, but disabling cookies may limit some site features.

5. Sharing of Information

We do not sell or rent your personal data to third parties. However, your information may be shared with:

  • Service Providers: Shipping companies, cloud hosting providers, customer support tools

  • Payment Processors: For payment authorization and verification (e.g., PayHere)

  • Marketing Platforms: Only when consented by you

  • Law Enforcement: If required under applicable laws or to respond to lawful requests

  • Business Transfers: In case of a merger, acquisition, or business sale (you will be notified)

6. Your Rights and Choices

You have the right to:

  • Access: Know what data we have about you

  • Correct: Update inaccurate or incomplete personal data

  • Delete: Request deletion of your data (subject to legal retention limits)

  • Withdraw consent: For marketing communications or cookies

  • Restrict processing: In certain legal situations

  • Lodge complaints: With the local data protection authority if needed

To exercise any of these rights, email us at [email protected]. We may request identity verification for security purposes.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders

  • Maintain your account

  • Comply with financial and legal obligations

  • Prevent fraud or abuse

  • Resolve disputes

After the retention period, data is securely deleted or anonymized.

8. International Data Transfers

Your data may be processed and stored outside Sri Lanka (e.g., via third-party hosting or email service providers). Where applicable, we ensure adequate protections are in place, such as encrypted transfer channels and confidentiality agreements.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us for immediate removal.

10. Links to External Sites

Our website may link to third-party sites such as PayHere, social media pages, or couriers. We are not responsible for their privacy policies or content. Please review their policies separately.

11. Policy Updates

We may update this Privacy Policy occasionally to reflect legal, technical, or business changes. Updated versions will be posted with a revised “Last Updated” date. Continued use of our site after updates implies agreement with the changes.

12. Contact Us

If you have any questions, complaints, or need help with your data:

Handsfree (Pvt) Ltd
📍 No.115A/3, Multi-Purpose Center, Galle Road, Balapitiya, Sri Lanka
📧 Email: [email protected]
📞 Phone: +94 773 867 451
🌐 Website: www.handsfree.lk
💻 Developed by: Alpha Tech Labs (Pvt) Ltd – www.alphatech.lk